Politique d'expédition

We currently ship to most global addresses when possible. In North America we typically offer $3.00 flat rate shipping ($3.00 USD) for the United States and $3.00 CAD to select addresses within Canada. For a limited time we may test run promotional discounts including FREE SHIPPING within select locations in North America, UK and Australia. Please note that FREE shipping will be 1 to 2 weeks delivery time or 6 to 10 business days approx.

For Global / International Shipping in select locations we offer flat rate shipping of $3.50 USD which is added at checkout and automatically converted to your countries dollar amount using our third party shipping provider. If you are having difficulties making a purchase or applying a discount when shipping options are selected please contact us and we can help.

Under regular conditions, FREE SHIPPING may be applied at checkout for more than 2 brushes to select locations. Coupon codes or ambassador discounts are currently only applicable for North American customers at this time. (this may change, please contact us if you want to have yours applied).

We aim to process your online orders within 1–3 business days.

Shipping times usually are between 3–8 business days on orders over $50.00 CAD. Please be aware that customs, duties and taxes may be required upon package delivery and are the customers responsibility, however we will do our best to cover those costs when shipping the item on your behalf.

TARIFFS - Please not that due to recent Global Tariff Wars that some orders, including US orders may not be applicable for delivery after April 30th, 2025 and may be cancelled if additional US Tariffs will be incurred. We truly apologize for this inconvenience, this is out of our hands.

TARIFFS - As US tariffs are disrupting our supply chains we will attempt to ship items to the US as long as we are able to. If we are unable to ship your order to the US we will notify you if extra charges may incur and we can cancel your order if these US taxes are deemed unreasonable. Thank you for your understanding, cooperation, and support for our small business.

Order and shipping confirmations will be sent via email. If you have not received a shipping confirmation e-mail please check your junk or spam mail folder.

We are not responsible for lost or stolen packages. If your package was delivered but is missing and or stolen, please follow these steps:

1. Contact your last mile courier to file a claim.
2. Ask for a proof of delivery and a certificate of non-receipt. (without these two pieces we would be unable to help as we need proof to proceed.
3. If you receive both of these documents you can contact us and we'll help you file a claim with the shipping service so they can claim responsibility.

If we don't have any of the above forms we are unable to resend any replacement shipments especially if the tracking says the package has been delivered.

PAYMENTS

We accept Visa, Mastercard payments through Stripe and Paypal payment methods.

Your state or provincial sales tax will be added at check out if applicable. Customers are expected to comply with current laws regarding purchases over the Internet and pay duties when applicable.

INSPECTION FOR DAMAGE, DEFECTS, SHORTAGES

Inspect your items immediately upon receipt. Damage to the item and defective merchandise claims must be reported within 7 days of receipt. Please email us via our contact page and include your order number, name on order and a photo of the issue if applicable. We can only address concerns if there is visible evidence. Unfortunately we cannot guarantee packaging will arrive in pristine condition due to possible mishandling during shipping – but we will pack orders as carefully as we can to minimize any packaging damage but cannot accept returns or replace items with damaged packaging. However, please contact us if you have any questions or concerns regarding packaging issues and we will be happy to assist you.